Delivery

Important Returns Policy:

1. The consumer may return full-value goods, except for products made to individual order and household chemicals (e.g. care and washing products).

2. The returned/exchanged goods cannot bear any traces of use and should be in the original packaging.

3. When returning goods by mail, the consumer is obliged to carefully secure the returned goods so that they are not damaged and that they reach the Seller intact.

4. In the event of a return or exchange, we refund the value of the goods without shipping costs.

 

Return/exchange/complaint procedure

1. Please report your intention to return/complain about purchased goods via the form or e-mail address:woolberry.naturalnie@gmail.com.
   The notification should include: Name and surname, order number, name and number of products returned/exchanged/complaint. In case of a complaint, please provide the reason for the complaint by describing it and adding photos.

2. After receiving the report, we will contact you to determine further proceedings.

 

Withdrawal from the contract

If you are a consumer, you generally have the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a declaration of withdrawal to us, e.g. by e-mail sent to the following address: woolberry.naturalnie@gmail.com.  

Return the returned item to us immediately to the following address: ul. Olchowa 34, 08-140 Mordy, but no later than within 14 days from the date on which you withdrew from the contract.

You may withdraw from the contract within 14 days from the moment the item is taken over by you or a third party indicated by you other than the carrier.

To meet the deadline, it is enough to send the declaration before its expiry.
Also remember to include the Form in the returned package!

We will refund the payments you have made, including the costs of delivering the items in accordance with the terms set out in the Regulations, immediately, but no later than within 14 days from the date of receiving the returned item from you.

 

Remember that you are not entitled to withdraw from a distance contract, among others: in relation to the contract:

• in which the subject of the service is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs;

• in which the subject of the service is an item that deteriorates quickly or has a short shelf life;

• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

• in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

 

Complaints
If you are a consumer, if the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty. It is best to submit a complaint to the following e-mail address:woolberry.naturalnie@gmail.com  or by post to the address: ul. Olchowa 34, 08-140 Mordy

Defective goods should be sent to the following address: ul. Olchowa 34, 08-140 Mordy
Also remember to postform in the returned package!

Due to the defect, you can request:

• exchanging items for ones free from defects,

• removal of the defect,

or submit a statement about:

• price reduction,

• withdrawal from the contract - in the event of a significant defect.

 

We are liable to you for defects found within two years from the date of delivery of the item - under the terms set out in the Civil Code.

Your complaint will be considered (response to) within 14 days from the date of our receipt of your complaint.

More information about complaints can be found in our Terms and Conditions of Sale.